FAQ

Clothelis is an online clothing store offering a curated selection of stylish and affordable fashion for men and women. We focus on providing quality apparel that fits every occasion, from casual wear to formal attire.

We operate online and ship directly to our customers. You can explore our full collection on our website at clothelis.com.

Browse our collection and select the items you like. Choose your preferred size and color. Click "Add to Cart" and proceed to checkout. Enter your shipping and payment information, then place your order.

We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also support PayPal and Apple Pay for a seamless checkout experience.

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

Domestic: 3-7 business days. International: 7-14 business days, depending on the destination.

After your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s website.

You can return the product within 5 days after it has been delivered to your location, provided the items are in their original condition with tags attached. You can choose between a refund or exchange. Please see our Return Policy page for more details.

If you receive a defective product, you must share a short video of the product with us, which is mandatory for processing the return. After receiving the video, we will take the product back, and your refund will be initiated within 24 hours.

Yes, each product page features a size guide to help you choose the right fit. If you’re unsure, our customer support team is available to assist you.

Yes, we offer expedited shipping options at checkout for an additional fee. Delivery times and costs will vary depending on your location. If you need your order urgently, please select one of the expedited options.

If you refuse delivery of a package, it will be returned to us. Once we receive the returned package, we will process a refund for the cost of the items, minus any shipping fees. Please note that this process may take up to 14 business days.

In rare cases, an item may go out of stock after your order is placed. If this happens, we will notify you via email and offer you the option to wait for a restock, choose an alternative item, or receive a full refund for the out-of-stock item.

Care instructions are provided on each product page and on the clothing labels. Following these guidelines will help maintain the quality and longevity of your garments.

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and even include a personalized message with your gift.

If your package is delayed beyond the estimated delivery time, please check the tracking information provided. If the tracking shows no updates for several days, or if the package is significantly delayed, contact our customer service team at support@clothelis.com. We will investigate the issue and keep you informed.

At this time, we do not offer price matching. However, we strive to offer competitive prices and regularly run promotions to ensure our customers receive the best value.

Sign up for our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and fashion tips.

Absolutely! We value your feedback and suggestions. Feel free to contact us with your ideas or any improvements you think we can make.

Clothelis is committed to sustainability. We use eco-friendly packaging and source materials responsibly. We are continuously working to reduce our environmental footprint.

Your privacy is important to us. We do not share your personal information with third parties, except as required to fulfill your orders. For more details, please review our Privacy Policy.

Care instructions are provided on each product page and on the clothing labels. Following these guidelines will help maintain the quality and longevity of your garments.

Yes, each product page features a size guide to help you choose the right fit. If you’re unsure, our customer support team is available to assist you.

Clothelis is committed to sustainability. We use eco-friendly packaging and source materials responsibly. We are continuously working to reduce our environmental footprint.

Your privacy is important to us. We do not share your personal information with third parties, except as required to fulfill your orders. For more details, please review our Privacy Policy.

If you encounter issues with a discount code, ensure it’s entered correctly and is still valid. If the problem persists, contact our customer service team for assistance.

Only one discount code can be applied per order. If you have multiple codes, please choose the one that provides the best value.

If you receive an incorrect item, contact our customer service team immediately with your order number and details of the item received. We will arrange for the correct item to be sent and provide instructions for returning the wrong item.

You can leave a review on the product page by clicking on the "Write a Review" button. Your feedback helps other customers make informed decisions and helps us improve our offerings.

Visit clothelis.com and click on the "Sign Up" button. Enter your email address, create a password, and fill in your details. Click "Register," and you’ll receive a confirmation email to verify your account.

Click on "Forgot Password" on the login page, and follow the instructions to reset your password via email.

Log in to your account and navigate to the "Account Settings" section. Here, you can update your personal information, change your password, and manage your shipping addresses.

If you realize that the shipping address you provided is incorrect, please contact us immediately at support@clothelis.com. If the order has not yet been processed, we can update the address. Once the order is shipped, changes cannot be made.

To start a return, email us at support@clothelis.com with your order number and reason for the return. We will provide you with a prepaid return label and instructions.

You can apply a discount code at checkout by entering it in the designated field. The discount will be applied to your order total before payment. Please note that only one discount code can be used per order.

Sign up through your account on our website to join our loyalty program. You’ll earn points on every purchase, which can be redeemed for discounts on future orders.

You can reach our customer service team by emailing support@clothelis.com or using the contact form on our website. We aim to respond within 24 hours.

If you encounter any technical issues while browsing or checking out, please try clearing your browser's cache or using a different browser. If the problem persists, contact our support team at support@clothelis.com for assistance.

If you wish to delete your account, please contact us at support@clothelis.com with your request. Once your account is deleted, all your data will be permanently removed from our systems.

Yes, Clothelis offers digital gift cards in various amounts. These can be purchased online and emailed directly to the recipient, making them a perfect gift.

In rare cases, an item may go out of stock after your order is placed. If this happens, we will notify you via email and offer you the option to wait for a restock, choose an alternative item, or receive a full refund for the out-of-stock item.

If your order has not been processed, you can modify or cancel it by contacting us immediately at support@clothelis.com. Once an order is processed, we cannot make changes.

If you refuse delivery of a package, it will be returned to us. Once we receive the returned package, we will process a refund for the cost of the items, minus any shipping fees. Please note that this process may take up to 14 business days.

If your package is delayed beyond the estimated delivery time, please check the tracking information provided. If the tracking shows no updates for several days, or if the package is significantly delayed, contact our customer service team at support@clothelis.com. We will investigate the issue and keep you informed.

If you receive a defective product, you must share a short video of the product with us, which is mandatory for processing the return. After receiving the video, we will take the product back, and your refund will be initiated within 24 hours.

Sign up for our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and fashion tips.

Absolutely! We value your feedback and suggestions. Feel free to contact us with your ideas or any improvements you think we can make.

Visit clothelis.com and click on the "Sign Up" button. Enter your email address, create a password, and fill in your details. Click "Register," and you’ll receive a confirmation email to verify your account.

Click on "Forgot Password" on the login page, and follow the instructions to reset your password via email.

Log in to your account and navigate to the "Account Settings" section. Here, you can update your personal information, change your password, and manage your shipping addresses.

If you realize that the shipping address you provided is incorrect, please contact us immediately at support@clothelis.com. If the order has not yet been processed, we can update the address. Once the order is shipped, changes cannot be made.

To start a return, email us at support@clothelis.com with your order number and reason for the return. We will provide you with a prepaid return label and instructions.

You can apply discount code at checkout by entering it in the designated field. The discount will be applied to your order total before payment. Please note that only one discount code can be used per order.

Sign up through your account on our website to join our loyalty program. You’ll earn points on every purchase, which can be redeemed for discounts on future orders.

You can reach our customer service team by emailing support@clothelis.com or using the contact form on our website. We aim to respond within 24 hours.

If you encounter any technical issues while browsing or checking out, please try clearing your browser's cache or using a different browser. If the problem persists, contact our support team at support@clothelis.com for assistance.

If you wish to delete your account, please contact us at support@clothelis.com with your request. Once your account is deleted, all your data will be permanently removed from our systems.

Yes, Clothelis offers digital gift cards in various amounts. These can be purchased online and emailed directly to the recipient, making them a perfect gift.

If your order has not been processed, you can modify or cancel it by contacting us immediately at support@clothelis.com. Once an order is processed, we cannot make changes.

In rare cases, an item may go out of stock after your order is placed. If this happens, we will notify you via email and offer you the option to wait for a restock, choose an alternative item, or receive a full refund for the out-of-stock item.

If your package is delayed beyond the estimated delivery time, please check the tracking information provided. If the tracking shows no updates for several days, or if the package is significantly delayed, contact our customer service team at support@clothelis.com. We will investigate the issue and keep you informed.

Absolutely! We value your feedback and suggestions. Feel free to contact us with your ideas or any improvements you think we can make.

Sign up for our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and fashion tips.