Clothelis Privacy Policy Effective Date: 10 May 2024

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At Clothelis, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, clothelis.com, or make a purchase with us. By using our site, you agree to the terms of this policy.

 

1. Information We Collect

 

Personal Information: We collect personal information that you provide to us, such as your name, email address, shipping address, billing information, and phone number when you make a purchase, create an account, or sign up for our newsletter.

 

Non-Personal Information: We also collect non-personal information such as your IP address, browser type, device information, and browsing behavior on our site through cookies and similar technologies.

 

2. How We Use Your Information

 

Order Processing: We use your personal information to process and fulfill your orders, including shipping, returns, and customer service support.

 

Communication: We may use your email address to send you updates on your order, promotional offers, and news about Clothelis. You can opt out of marketing emails at any time.

 

Site Improvement: Non-personal information helps us analyze and improve our website, ensuring a better shopping experience for you.

 

Legal Compliance: We may use your information to comply with legal obligations, such as responding to government requests and enforcing our terms and conditions.

 

3. How We Share Your Information

 

Third-Party Service Providers: We may share your information with trusted third-party providers who assist us with payment processing, order fulfillment, and marketing. These providers are obligated to keep your information secure and use it only for the purposes we specify.

 

Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect our rights, your safety, or the safety of others.

 

4. Cookies and Tracking Technologies

 

Cookies: We use cookies to enhance your browsing experience, personalize content, and analyze our site traffic. You can control the use of cookies through your browser settings.

 

Third-Party Analytics: We use third-party analytics tools to better understand our site’s performance and how visitors interact with it. These tools may use cookies and other tracking technologies to collect information about your online activities.

 

5. Your Rights

 

Access and Correction: You have the right to access and correct any personal information we hold about you. You can update your account details directly on our website or contact us for assistance.

 

Data Deletion: You can request the deletion of your personal information by contacting us at [Insert Contact Email]. Please note that we may retain certain information as required by law or for legitimate business purposes.

 

Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email you receive.

 

6. Security

 

At Clothelis, safeguarding your personal information is one of our top priorities. We employ a combination of advanced security technologies and industry best practices to ensure that your data is protected at all times. Here’s how we keep your information secure.

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a. Encryption
All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology. This ensures that your data is transmitted securely over the internet and cannot be intercepted by unauthorized parties.

b. Payment Security
We partner with leading payment processors who comply with the Payment Card Industry Data Security Standard (PCI DSS). This means that your payment information is handled in a highly secure environment, following strict protocols to protect against fraud and breaches.

c. Secure Account Access
Your Clothelis account is protected by a strong password, and we encourage you to use a unique password that you do not share with others. We also employ measures such as two-factor authentication (2FA) for added security on your account, ensuring that only you can access your personal information.
d. Data Storage

Your personal information is stored on secure servers that are protected by firewalls, intrusion detection systems, and other security measures. We regularly update our security protocols to address new threats and vulnerabilities, ensuring that your data remains safe.

e. Regular Security Audits
We conduct regular security audits and vulnerability assessments to identify and address any potential risks. Our team of security experts is constantly monitoring our systems for suspicious activity and is ready to respond to any threats promptly.

f. Limited Access
Access to your personal information is restricted to authorized personnel only, and those individuals are required to adhere to strict confidentiality obligations. We limit the amount of personal data that is collected and stored to the minimum necessary for business operations.

g. Fraud Prevention
We have implemented robust fraud detection and prevention systems to protect your transactions from unauthorized access and misuse. In the event of any suspicious activity, we may contact you to verify the authenticity of your order or take other precautionary measures to secure your account.

h. Customer Awareness
We believe that informed customers are safer customers. We will never ask you to share your password or payment details via email or over the phone. If you receive any suspicious communications claiming to be from Clothelis, please contact us immediately at [Insert Contact Email].

 

• Your Role in Security

While we do everything in our power to protect your information, we also encourage you to take steps to secure your own data.  Use strong, unique passwords for your online accounts, be cautious when sharing personal information, and ensure that you are using a secure connection when accessing the internet.

 

• Our Commitment

We are committed to maintaining the highest standards of security to protect your information. In the unlikely event of a data breach, we will notify you promptly and take all necessary steps to mitigate any potential harm.

By choosing Clothelis, you can shop with confidence, knowing that your personal information is protected by state-of-the-art security measures. If you have any questions or concerns about our security practices, please don’t hesitate to reach out to us at support@clothelis.com.

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7. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

8. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@clothelis.com.